Privacy policy

The personal data you provide to us is protected by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the “RGPD”), as well as by Law No. 78-17 of 6 January 1978 on Data Processing, Files and Individual Liberties, in its latest version in force.

This Privacy Policy is intended to provide visitors and users of the aquaprox.com website with information on the processing of their personal data by AQUAPROX HOLDING and its subsidiaries in the context of the management of its website.

Data processing only concerns persons who request information or consult the website.

Identity and contact details of the data controller

Concerning the processing of your Personal Data collected via the aquaprox-itech.com website, the person responsible for processing your data is :

AQUAPROX HOLDING

AQUAPROX HOLDING, a simplified joint stock company (SAS) with a share capital of 1,000,000 euros, registered with the Nanterre Trade and Companies Register under number B 403 076 193. The people in charge of personal data protection at AQUAPROX SAS are available to answer any questions you may have about your personal data by e-mail dpo@aquaprox.com – 01 81 93 00 80 – or at the following address: 12, rue Barbès – 92300 Levallois-Perret France.

AQUAPROX HOLDING subsidiaries

AQUAPROX HOLDING also collects personal data through the websites of its subsidiaries.
To find out more about AQUAPROX HOLDING’s subsidiaries, please visit : AQUAPROX Network – Aquaprox Group

Why is your data collected?

The processing carried out is based on your consent or on the performance of pre-contractual or contractual measures and is intended to enable us to :

Responding to a request from the contact form
Respond to a job application on aquaprox.com
To improve your user experience, in particular by: enabling the Sites to recognize your hardware, so you won’t have to provide the same information multiple times in order to perform the same task; recognizing the username and password you’ve already provided so you don’t have to re-enter them on every web page of our site that requests them.
To analyze traffic and data on the Sites in order to measure the number of users of the site, to make it easier to use and to ensure its ability to respond promptly to your requests.

What data is collected?

The personal data collected are :

Your surname, first name, e-mail address, telephone number, zip code, type of request in order to answer your questions sent via the contact form.
Your name, email, cover letter and CV in order to reply to your job application via the application form and via the unsolicited application form.
Browsing data: this is data relating to the way in which you use the Sites, including: IP address, browser used, browsing time, search history, operating system used, language and pages viewed;
Data concerning your visits to our Sites, including traffic data, log files and other data or communication resources that you use when accessing our Sites
Data relating to the use of social networks when you use their functionalities.
When you choose to follow information from AQUAPROX HOLDING and its subsidiaries through a third-party service (LinkedIn, Google, Pinterest, Instagram, Facebook), we collect from the third-party service provider the data necessary for the connection you have authorized, such as your name and email address.
Other data we collect depends on the privacy settings you have set with your third-party service provider, so please consult the privacy policy applicable to the service in question.
The data specified in your contract according to the services subscribed to, in any case: your connection and identification data as well as all the information you communicate via your personal space.

Marketing and Customer Acquisition Strategy
As part of our customer acquisition and communication strategy, we collect your personal data (including your surname, first name, email address, telephone number, and, where applicable, your industry or areas of interest) when you:

Download content (case studies, white papers, guides, etc.) from our dedicated pages (landing pages);
Sign up for our newsletters or events (webinars, demonstrations);
Express an interest in our solutions via forms or interactions on the website.

This data is used to:

Send you targeted communications (newsletters, promotional offers, information about our products and services);
Analysing your areas of interest in order to tailor our content and proposals;
Forwarding your contact details to our sales department if your profile or interactions indicate a strong interest in our solutions (e.g. repeated downloads of case studies, requests for demonstrations). This information is only forwarded following an internal assessment and in accordance with your communication preferences.

Who processes your data?

The recipients of the data are :

The various departments of AQUAPROX HOLDING and its subsidiaries that may be able to answer your question
The site hosting service for the personal space section
The different entities of AQUAPROX HOLDING likely to respond to your request
For external processing purposes, your Data may be communicated to subcontractors, service providers or other third parties. These third parties are bound by contractual obligations to respect the confidentiality and protection of Data and to process it solely for the purposes for which we transfer it to them. For further information, you can exercise your rights.

Finally, we may also need to communicate your personal data for the purposes of or in connection with the following other operations related to :

Applicable legal or regulatory requirements;
Requests for information from the competent authorities;
Protecting our rights and those of our customers.

Data collected for marketing purposes

Contact details: surname, first name, email address, telephone number, company name (where applicable);
Professional details: sector of activity, company size, job title (if provided voluntarily);
Behavioural data: pages viewed, content downloaded, interactions with our emails (opens, clicks);
Preferences: interests stated or inferred from your interactions (e.g. interest in industrial or domestic water treatment solutions).

Marketing partners and analytics tools. Your data may be processed by:

Our marketing automation providers for sending newsletters and tracking interactions;
Our analytics tools to measure the effectiveness of our campaigns and improve the user experience;
Our sales department if your profile indicates an interest in our solutions (see the section ‘Why is your data collected?’).
These service providers are subject to strict contractual obligations to ensure the confidentiality and security of your data, in accordance with the GDPR.

How long is your data stored?

AQUAPROX HOLDING and its subsidiaries will keep your Data only for as long as is necessary for the purposes set out below.

This retention period varies according to the data involved, and the nature and purpose of the data collection. Similarly, certain legal obligations impose a specific retention period.

Personal data collected and processed in connection with your questions will be kept for 3 years.

Your data will be kept for 3 years when you subscribe to our news and newsletters.

Data collected via your personal space is kept for the duration of our contractual relationship and up to 2 years after the end of it.

With regard to your connection data, subject to your consent concerning the use of cookies, your connection logs and IP addresses will be stored in accordance with applicable regulations for a period not exceeding thirteen months.

Marketing data

Data collected via download forms (case studies, white papers) is retained for 3 years from the date of your last download or interaction with our communications.
Data relating to inactive prospects (no emails opened or interactions for 12 months) is automatically deleted.
If you become a customer, your data is retained in accordance with the retention period applicable to customer data (see above).

You may object to their use and request their deletion upon simple request to the data controller.

How is your data protected?

We have implemented technical and organizational measures to guarantee the security and confidentiality of your Data against accidental loss and against unauthorized access, use, modification and disclosure.

However, given the inherent characteristics of the Internet, we are unable to guarantee the optimum security of information exchanges on this network.

While we strive to protect your Data, we cannot guarantee the absolute security of information transmitted to the Site. You agree that you transmit your Data at your own risk.

We cannot be held responsible for non-compliance with the privacy settings or security measures in place on our Sites.

Data collected for marketing purposes is encrypted during transmission and stored on secure servers located within the European Union. Access to this data is restricted to authorised marketing and sales teams and is subject to strict access controls.

As such, you agree that the security of your information is also your responsibility. For example, it is your responsibility to keep secret the password enabling you to access your user account, and under no circumstances to divulge it to third parties. Similarly, please be careful when disclosing information in the public sections of the Site, as these may be consulted by any user of the Site.

What are your rights?

In accordance with current regulations, you may exercise various rights relating to the protection of your personal data.

In particular, you have the right to be informed about the use of your data, to access and obtain a copy of the data concerning you, to object to the processing of this data, to have it rectified or deleted. You also have the right to the portability of your data, as well as the right to limit the processing of your data.

Specific rights regarding marketing communications
You may at any time:

Unsubscribe from our newsletters via the link included in every email;
Object to the processing of your data for marketing purposes (including profiling) by contacting us at dpo@aquaprox.com;
Request the deletion of your data if you no longer wish to receive communications.

To exercise these rights, please send an email to dpo@aquaprox.com

You can find all the information concerning these rights on the CNIL website at the following address: https://www.cnil.fr/fr/les-droits-pour-maitriser-vos-donnees-personnelles

To exercise your rights, please contact the data controller at the following e-mail address: dpo@aquaprox.com or at the following address: 12, rue Barbès – 92300 Levallois-Perret France.

If, after contacting us, you feel that your rights with regard to your data have not been respected, you may submit a complaint to the Commission Nationale de l’Informatique et des Libertés (French Data Protection Authority) via the following form : https://www.cnil.fr/fr/webform/adresser-une-plainte